Captures the customer's actual speech patterns from discovery — phrasing, sentence rhythm, contractions, what they say, what they refuse to say — and gives the customer's Hermes-CustomerSuccess agent a VOICE_RULES.md that lets her sound like the operator instead of like a generic chatbot. This is
uncategorizedFree
voice-pattern-mirroring
Captures the customer's actual speech patterns from discovery — phrasing, sentence rhythm, contractions, what they say, what they refuse to say — and gives the customer's Hermes-CustomerSuccess agent
Related skills.
customer-objection-handling
Equips the customer's Onyx agent to handle the recurring objections their callers/messagers raise — price, timing, trust, scope, comparison — without lapsing into salesy script tone or making promises
escalation-to-human
The agent's pressure-release valve. Defines the conditions under which a customer agent must stop responding and route the conversation to a human (the operator) — with the right framing so the custom
lead-qualification
A real-estate agent gets a lead from Zillow at 2pm and another from their IDX form at 2:04pm. By 2:15pm both leads have already messaged the next agent on the search results, because the first agent w