Equips the customer's Onyx agent to handle the recurring objections their callers/messagers raise — price, timing, trust, scope, comparison — without lapsing into salesy script tone or making promises the operator can't keep. Captures the operator's actual successful responses to these objections du
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customer-objection-handling
Equips the customer's Onyx agent to handle the recurring objections their callers/messagers raise — price, timing, trust, scope, comparison — without lapsing into salesy script tone or making promises
Related skills.
voice-pattern-mirroring
Captures the customer's actual speech patterns from discovery — phrasing, sentence rhythm, contractions, what they say, what they refuse to say — and gives the customer's Hermes-CustomerSuccess agent
escalation-to-human
The agent's pressure-release valve. Defines the conditions under which a customer agent must stop responding and route the conversation to a human (the operator) — with the right framing so the custom
lead-qualification
A real-estate agent gets a lead from Zillow at 2pm and another from their IDX form at 2:04pm. By 2:15pm both leads have already messaged the next agent on the search results, because the first agent w