After hours, an HVAC operator's phone gets two kinds of messages: "the AC is out and my mom is on oxygen" and "want to schedule a tune-up next week." The first is a real emergency that needs the operator paged in 60 seconds. The second can wait until 8am Monday. Mishandling either way is bad — page
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after-hours-emergency
After hours, an HVAC operator's phone gets two kinds of messages: "the AC is out and my mom is on oxygen" and "want to schedule a tune-up next week." The first is a real emergency that needs the opera
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missed-call-response
Home-services operators bleed revenue on missed calls. Plumber is under a sink, HVAC tech is on a roof, owner-operator is on another job — phone rings and rolls to voicemail. Most callers don't leave
seasonal-promotions
Home-services operators sell things that follow weather: HVAC tune-up before summer, gutter cleaning before fall, drain camera inspection before holiday cooking, garage door weatherstripping before wi
service-call-scheduling
Most home-services operators schedule jobs by texting back and forth: "How about Tuesday?" "I work nights." "Wednesday?" "Morning?" Three days and six messages later, a slot is booked — and half of th